Description
JOB INFORMATION
Exempt; full-time; 40 hours per week; varied days and weeks; full benefits; subject to specialty reassignment
This professional and supervisory position within the Department of Emergency Communications (DEC) assists the Administrator assigned to a particular section of the Department with the overall management of day-to-day operations of that section. This position will report to an Administrator assigned to one of the Department sections consisting of operations, training, technology, or quality assurance. Supervision is given to Emergency Communications Specialists and Managers. Direct supervision is received from the Administrator, with oversight provided by Assistant Director or Director of Emergency Communications.
NOTE: The upper pay range reflects possible wage rates for internal County transfers and promotions, which are calculated per County policy. For external hires, offers are made at the base wage rate, with limited exception.
Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.
TOTAL COMPENSATION PACKAGE:
Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee.
11 days of Vacation leave with increase after 2 years of employment
15 days of Sick leave with unlimited annual carryover
11 paid holidays, plus 2 additional floating holidays
Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending
Employee Health Center with no or low-cost primary and urgent care
100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
County and Employee funded Defined Benefit Pension PlanVesting after 5 years of service
Additional service credit for eligible previous public service, military service, etc.
Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program
Generous Tuition Reimbursement Program
Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan.
For more information, visit our benefits page on the Frederick County Government job opportunities webpage.
ESSENTIAL DUTIES AND JOB RESPONSIBILITIES
Monitor and evaluate day-to-day operations; provide recommendations to Administration for improvements in departmental workflow, policies, and procedures; assist in the communication and maintenance of policies, procedures, and information for the 911 Center internally and to local agencies
Plan, coordinate, and execute functions of the Emergency Communications Center
Coordinate support operations to agency partners i.e. Board of Education, Red Cross, Parks and Recreation, Fleet Services, Maintenance, Highway Operations, Municipalities etc.
Oversee the scheduling, preparation, and coordination of shifts to ensure adequate coverage
Review previously approved payroll activities or timesheets with administration
Collect and relay statistical information as required; prepare departmental reports
Coordinate and conduct random and special case reviews to measure protocol compliance; complete protocol case review and provide feedback to Administration
Assist with collecting records pertaining to Freedom of Information Act requests and Department compliance
Review cases and records within the Quality Assurance Program for compliance to established standards; assist with development of quality assurance bulletins and report
Develop and update protocols and trainings; consult with Administrators on suggested updates
Identify trends in performance, alert management to the need for remedial training or operational changes
Serve on the Dispatch Review Committee
Work with the technology group on data collection, entry and management within CAD, VESTA, and other associated emergency communications center systems
Coordinate with Administrators and assist in the development of and administration of intra-departmental training programs; provide required instruction
Assist with continuing education and re-certification by creating, tracking and entry, utilizing Virtual Academy and the IAED site
Represent the Department as necessary at public hearings and meetings with various internal and external groups, councils, municipalities, associations, and boards
Participate in the recruitment and selection processes for new Emergency Communications Specialists, coordinate and development new recruit academy materials
Performs emergency dispatch duties, as needed
Drive County vehicle to offsite meetings and trainings
Plan and schedule trainings and special events, as needed
Perform other departmental related duties as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential duties do not cover all duties that may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
QUALIFICATIONS AND REQUIREMENTS
The qualifications/requirements, knowledge/skills/abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Associate’s degree
Minimum 7 years of progressively responsible ECC work experience performing 911 call taking and dispatching in police, fire and emergency medical dispatch NOTE: An additional 2 years of work experience may reduce the education requirement to a high school diploma or the equivalency
Minimum 4 years of Emergency Communications Center supervisory work experience
Possession of valid International Academy of Emergency Dispatch (IAED) Emergency Medical, Fire, and Police Dispatch certifications or comparable Emergency Call Taking certifications for Medical, Fire and Police Dispatch - applicants with comparable certifications will be required to obtain IAED EMD, EFD & EPD certifications within 180 days of employment
Possession of valid CN2 NCIC access level certification, or are required to obtain certification within 180 days of employment
Possession of valid Maryland Institute of Emergency Medical Systems Services (MIEMSS) certification in Emergency Medical Dispatch (EMD), or are required to obtain this certification within 180 days of employment
Possession of valid certification as a Communications Training Officer (CTO)
Possession of valid IAED certification in EMD-Q, EFD-Q and EPD-Q or comparable quality assurance call reviewing certification for Police, Medical and Fire events. Applicants with comparable certifications will be required to obtain IAED EMD, EFD & EPD certifications within 180 days of employment.
NOTES: An additional 2 years of required work experience (9 years for AA; 11 years for HSG) may substitute for the EMD-Q, EFD-Q and/or EPD-Q certifications.
Applicants are required to obtain each IAED EMD-Q, EFD-Q & EPD-Q certifications within 180 days of employment
Possession of a valid automobile operator's license
KNOWLEDGE / SKILLS / ABILITIES:
Ability to maintain County Authorized Driver privileges
Considerable knowledge of Local, State and National laws and standards as they apply to the field of Emergency Communications and 911 Emergency Communications Centers
Extensive knowledge of emergency communications center operation and general industry standards related to working operational policies, procedures, and protocols
Extensive knowledge of Fire-Rescue, Medical, Police and other partnering agency disciplines
Considerable knowledge of current aspects of computer hardware and software as they apply to emergency communications
Working knowledge of Frederick County geography and surrounding areas
Working knowledge of communications equipment including 800 MHZ "trunked" radio systems and digital communications
Strong and effective spoken and written (English) communication skills, including the ability to speak clearly and distinctly, and to accurately summarize and describe information with correct, precise terminology
Ability to perform all duties associated to the Emergency Communications Managers position
Ability to perform quickly and effectively in emergency situations
Ability to effectively supervise and direct the work of others
Ability to develop and maintain effective working relationships with co-workers, managers, general public and a diverse group of user agencies
PREFERENCE MAY BE GIVEN FOR:
Additional education in any field of study
PHYSICAL REQUIREMENTS / WORKING CONDITIONS:
While working in this position, the employee is required to constantly sit and perform repetitive motions
While working in this position, the employee is required to constantly work indoors and occasionally work in a noisy environment
ADDITIONAL INFORMATION / EXAMINATION PROCESS
Required certifications must be maintained throughout employment
Ability to work all shifts as assigned, including weekdays, weekends, nights and holidays
This position is subject to random drug testing
The probationary period for this position is 12 months (internal employees will undergo a 3-month probationary period)
Current FCG employees who will meet or exceed the experience requirements by the close of the application period, will be considered for evaluation and testing.
EXAMINATION PROCESS (may include):
1) An evaluation of training and experience
2) A written examination
3) Skills testing
4) One or more interviews
5) A pre-employment psychological examination
6) A pre-employment drug test
This description reflects management's assignment of essential duties; it does not proscribe or restrict the tasks that may be assigned
Frederick County Government is committed to providing an inclusive work environment and complies with all applicable laws and regulations regarding workplace accommodation, including for individuals with disabilities. Applicants who require reasonable accommodation during the application and hiring process may contact the Talent Acquisition section of Human Resources. Inquiries about accommodations can be sent to Recruitment@FrederickCountyMD.gov